Terms and Conditions of Sale

In accordance with Article R211-12 of the French Tourism Code, the brochures and travel contracts offered by travel agents to their customers must include the general conditions set out in Articles R211-3 to R211-11 of the French Tourism Code. The said decree will be provided to you upon simple request prior to your booking and will appear on the back of your booking form in accordance with the legislation in force.

Special Conditions of Sale

EURL EMERAUDE VOYAGES EVASION
EVASION with a share capital of 7 622,45 €
Address: 12 Avenue Général de Gaulle 35 270 COMBOURG
RCS Saint-Malo 340 561 042
Registered in the register of travel operators (ATOUT France) under number IM 035 11 0016.
As a travel organiser, the company is covered by professional civil liability insurance no. 109 499 307 (which covers the risks in accordance with the legislation; Law 92.645 of 13 July 1992 and Decree 94.490 of 15 June 1994) taken out with MMA.
Financial Guarantee: APS, 15 Avenue Carnot 75017 Paris, tel: 01.44.09.25.35

Accurate information

The prices shown in our programmes are not contractual and may be changed: as a typographical error is possible, prices and travel dates will be reconfirmed by your agency at the time of booking.

Our prices have been calculated on the basis of the economic data known as at 31/12/2024. Any change in the rates of the various taxes in the countries visited, in fuel prices or in transport fares may lead to a price change, of which the customer will be informed no later than 20 days before departure.

Bookings

Every booking must be accompanied by a deposit as indicated on the booking form in this catalogue (trips of several days) + the optional insurance premium.

The balance must be paid 30 days before departure, failing which the booking will automatically be cancelled.

For bookings made less than one month before departure, full payment for the trip is due at the time of booking.

By way of exception, day trips will be subject to a single payment representing the total price of the booking per person, cashed on receipt.

For any payment made by post, you are expressly asked to specify the trip to which the said payment relates. No invoice or receipt for the balance will be issued, as the booking form serves as the invoice.

Any cash payment gives rise to a receipt.

The documents needed to carry out the trip or stay will be given to customers one week before departure.

For changes requested less than 30 days before departure, we reserve the right to apply the cancellation conditions. The same principles apply in the event of transfer of the contract.

Our prices include

See the "included" paragraph in each programme in this catalogue.

Our prices do not include

See the "not included" paragraph in each programme in this document.

In most countries, hoteliers do not provide water in jugs; only paid bottles of mineral or spring water will then be offered + tips for staff (guides, porters, etc.), which are left to each person's discretion + tourist taxes + all extraordinary expenses resulting from an event.

EMERAUDE VOYAGES EVASION cannot be held responsible for strikes, planes or boats delayed by the transport companies, bad weather conditions...

Our prices are set on a package basis. As a result, any service not used by the traveller gives rise to no refund, with the exception of hotel services not provided because of a pick-up during the trip and provided that we are notified in advance. This restriction also applies to the return journey.

Departures

Our usual pick-up points are located in the following towns: Combourg, Dinan, Dinard, Dol de Bretagne, Pleine Fougères, Saint-Malo, Tinténiac.

If you are a group of more than 15 people, another pick-up point may be considered on request and subject to acceptance by the agency.

For organisational purposes, minibuses or cars may be provided for the outbound and (or) return transfers.

The extent and number of our pick-up points may cause some inconvenience for travellers located at the "end of the line".

So, depending on your location, picking you up near your home may mean early departures, with changes of vehicle where applicable.

We therefore draw your attention to the fact that you will not systematically be picked up from your chosen departure town by the touring coach operating the whole trip.

The length of the transfers depends on how dispersed the customers are for the same destination.

Departures are guaranteed with a minimum of 35 participants (for the prices shown in this brochure) for coach trips.

We reserve the right to cancel a trip if it does not attract a sufficient number of participants (see above), provided that this cancellation for insufficient participants takes place 21 days before the departure date for trips of more than 6 days, 7 days before departure for trips of 2 to 6 days, and 48 hours before departure for day trips.

Decisions by EMERAUDE VOYAGES EVASION to cancel the trip or stay will only be taken insofar as the number of participants, 35, planned to carry out the said trip or stay above according to the duration of the trip.

The customer may not claim any compensation whatsoever (apart from the refund of the sums already paid).

In the event of a cancellation imposed by EMERAUDE VOYAGES EVASION, justified by circumstances of force majeure or by reasons relating to the traveller's safety, and whatever the date on which the cancellation occurs, the customer may not claim any compensation whatsoever apart from the refund of the sums already paid.

Parking

EMERAUDE VOYAGES EVASION provides you free of charge, subject to availability, with a car park for your car at 12, avenue du Général De Gaulle.

However, EMERAUDE VOYAGES EVASION accepts no liability in the event of theft of, damage to or fire affecting it.

Seats in the coach

For certain trips, as seats in the coach are chosen and allocated in order of booking, we advise you to book well in advance.

The layout of coaches may differ depending on the model, which may result in a shift in the rows.

More generally, we may sometimes have to change the seat allocation in the event of an unplanned grouping.

In this case, no compensation may be claimed by the customer and it does not constitute grounds for cancellation.

Accommodation

The hotel categories given in this catalogue are the official categories awarded by the authorities of the countries concerned.

It should be borne in mind that, for the same category, significant differences may occur from one country to another.

The rules provide that rooms are only allocated from 17:00 on the day of arrival and must be vacated before 10:00 on the day of departure, whatever the arrival and departure times.

Under no circumstances are our hoteliers required to provide breakfast for early departures.

We draw your attention to the fact that some hotels may sometimes be some distance from the town centre.

Single rooms

At the time of booking, the room requests of travellers (single room, double-bed room, twin room and shared room) will be taken into account as far as possible.

However, the supplement charged for the granting of single rooms only binds the trip organiser insofar as the organiser can itself obtain them from the hoteliers.

Indeed, despite the supplement charged by the latter, the number of single rooms is always limited for each trip, as their number in hotels is relatively tiny compared with twin rooms, and their comfort very often lower.

If it is impossible to provide a single room, the supplement paid for this purpose will be refunded at the end of the trip, in proportion to the non-provision of this service, and travellers who paid this supplement will be allocated a twin room, to be shared with another person.

Shared rooms

Bookings for a shared room are accepted provided that other people have expressed the same wish.

Should this not be the case, the traveller concerned will have to pay the single room supplement when paying the balance of the trip, and it may be claimed up to the time of departure.

Being unable to share a room does not under any circumstances constitute valid grounds for cancelling the trip.

Triple rooms

Accommodation in a triple room may be considered but is not formally guaranteed.

Very often the triple room will be a double room in which the hotelier has added a 2nd or 3rd bed or even a sofa bed at the expense of space and comfort, especially when it involves 3 adults.

Travellers who, despite these reservations, wish to use a triple room may not claim any reduction or compensation in the event of dissatisfaction.

Child reductions

Please contact us, depending on the destination.

Border and health formalities

The customer is informed directly by this leaflet or by the travel agent at the time of booking of the police and health formalities required for the trip.

Completing them and the resulting costs are the sole responsibility of the customer, unless otherwise stated (see programme plan).

We cannot under any circumstances bear the additional costs resulting from a traveller being unable to present a required document.

Luggage

We take every care of your luggage.

Travellers are asked to attach a label to their suitcases and to keep an eye on their loading before departure.

Suitcases placed under our responsibility in the luggage holds of our coaches are insured, on presentation of supporting documents, in the event of duly recorded theft, damage or fire.

We accept no liability for hand luggage, clothing, cameras and other personal items left in the coaches, hotels or restaurants during the trip.

We agree to carry these without accepting liability and within the limits of the space available in the coach's luggage holds.

Furthermore, it is impossible for us to search for items or clothing forgotten during the trip.

Owing to the many problems that have arisen in this respect in the past, we will not consider any search request.

A customer who has taken out cancellation and luggage insurance with EMERAUDE VOYAGES EVASION may only rely on it after having exhausted all other remedies.

In the case of luggage, the detailed statement, which must be accompanied, failing which it will be inadmissible, by the original of the police report of the complaint or of the theft report drawn up by the competent and authorised authorities of the country concerned, together with the original invoices for the stolen items, must reach us within 7 days of returning from the trip.

In all cases, a depreciation coefficient will be applied.

Optional excursions

Our trips sometimes include a few optional excursions allowing you to enhance your trip with a panoramic tour of interesting nearby monuments and tourist sites.

These optional excursions can be booked and paid for in Euros (unless otherwise stated) with your driver-escort.

The price of these excursions, given for information only at the time of your final booking, may be subject to change, in particular depending on the number of participants, the means of transport used...

If there is an insufficient number of participants (fewer than 25), an excursion may be cancelled.

We draw your attention to the fact that only the optional excursions and evenings described in this catalogue and its appendices and offered on site by our driver-escorts and tour guides engage our liability.

Changes to the programme

At the date of publication of our programmes, all the excursions, services, visits, admissions, evenings, river cruises, sea crossings... indicated can be carried out.

However, owing to factors beyond our control, the date and order of the excursions may be changed.

Where, after the traveller's departure, certain planned services could not be provided, customers will be entitled to a full refund of the sums corresponding to the services not provided, to the exclusion of any damages whatsoever.

Accordingly, EMERAUDE VOYAGES EVASION may, for many reasons and in accordance with the Law of 13 July 1992, have to change the hotel or boat mentioned in this brochure, without this notification constituting a significant change to one of the essential elements of the trip.

In any event, and as far as possible, the traveller will be informed beforehand.

In this case, EMERAUDE VOYAGES EVASION undertakes to provide the customer with a similar or higher category, and no compensation may then be claimed by the customer.

In the early or late season, certain services may be changed - or even withdrawn (e.g. entertainment and activities in hotels, table-served meals instead of a buffet) owing to the small number of travellers or weather conditions.

The price of our packages already takes these possible factors into account.

The amount of any compensation owed by the organiser to the customer is limited in accordance with the international conventions governing the services concerned.

As regards damage other than bodily injury, and in the absence of a limitation resulting from an international convention, the amount of any compensation may not exceed the actual amount of the service paid for by the customer.

Insurance

If you are not already covered by personal insurance, we advise you to look at the cover offered by Assurever (available at the agency).

Taking out insurance is optional and will allow you to obtain reimbursement of the costs incurred after a claim and assessment by the insurer, according to the insurance cover taken out.

Details of the various insurance options and cover offered are available on request.

EMERAUDE VOYAGES EVASION insurer: ASSUREVER

Cancellation

For any cancellation by the participant, the following charges will be withheld:

Notice periodCharges withheld31 days or more10% of the total amount/person capped at 60€ (days or more by coach) - 5€/person (day trip)30 - 21 days25% of the total amount + administration fee20 - 8 days50% of the total amount + administration fee7 - 2 days75% of the total amount + administration feeLess than 2 days and no-show100%

If the customer has taken out cancellation insurance: the scale of charges applies and will be covered by the insurance on presentation of official supporting documents and subject to acceptance of the claim by the company.

For any claim covered by the company, an excess of 15€ per person and the insurance premium will be withheld.

EMERAUDE VOYAGES EVASION will withhold the administration fee.

Grounds for cancellation

Accident, death or illness of the insured person or of a member of their family (ascendants, descendants, brothers and sisters)
Serious damage to and/or theft from business or private premises

The general conditions are available from our agency upon simple reques

Cancellation conditions

For day trips where tickets have been purchased, the cost of the ticket will not be refunded.

No refund can be made if the customer does not show up at the times and places stated, or if they cannot present the police documents required for their trip (passport, visa, identity card).

If a traveller does not show up for departure or abandons a tour along the way for any reason whatsoever, no refund will be granted.

Special situations

We reserve the right to refuse participation in the trip to any person whose dress or conduct would be likely to disrupt the smooth running of the trip.

Booking one of the trips in this catalogue implies full acceptance of the above conditions.

Likewise, if during the trip a traveller's attitude or behaviour disrupts the smooth running of the trip and the peace of the other customers, we may have to exclude the person concerned from the said trip without any damages.

Fitness to travel: in view of the difficulties inherent in certain trips, stays or tours, and of the physical and mental autonomy they require, EMERAUDE VOYAGES EVASION reserves the right to refuse any booking, or even any participation, that it considers unsuited to the constraints of such trips, stays or tours.

The customer must produce a medical certificate of fitness to that effect, as the insurance company's cover will not apply if it turns out that the physical or mental health of that person did not allow such a trip.

In any event, it is the responsibility of EMERAUDE VOYAGES EVASION's customers to check their physical condition before departure, to bring their usual medication and to undertake any preventive treatment.

Persons placed under a judicial protection measure, such as guardianship (tutelle) or curatorship (curatelle), are obliged to declare it when booking.

Persons placed under curatorship are obliged to request written authorisation to book from their curator.

Persons placed under guardianship must have their return or a person authorised by the guardianship judge.

EMERAUDE VOYAGES EVASION may under no circumstances be held liable with regard to persons subject to these protection measures.

Special information: in some countries, entertainment in seaside resorts may go on late into the night and disturb some people's sleep.

Furthermore, in the case of late arrivals at hotels, the application of hotel staff working agreements may result in a hot dinner being replaced by a cold buffet.

Likewise, for early departures, breakfast may be limited to a tea or coffee with a biscuit.

Changes to the special and general conditions of sale

In the case of the resale of package trips organised by Tour Operators, the special insurance and cancellation conditions of the organiser concerned replace our own special conditions (please contact us).

Tourism and Travel Ombudsman

After having contacted the agency's customer service and failing a satisfactory response within 2 months, the customer may refer the matter to the Tourism and Travel Ombudsman (Médiateur du Tourisme et du Voyage), whose contact details and referral procedure are available on its website:
www.mtv.travel